Refund & Cancellation Policy

Effective Date: 01 Jan 2026

We value your time and ours and are committed to providing a high-quality, personalised service. The following policy outlines our position on cancellations, rescheduling, no-shows, and refunds.

We value your time and ours and are committed to providing a high-quality, personalised service. The following policy outlines our position on cancellations, rescheduling, no-shows, and refunds.

1. Appointments & Cancellations (Single Sessions)

  • 48 hours’ notice is required to cancel or reschedule an appointment without penalty..

  • If notice is provided within 12–24 hours of the scheduled appointment time, a $50 rescheduling fee will apply.

  • Cancellations made within 12 hours of the appointment, or failure to attend (no-show), will incur a 50% charge of the session fee in order to reschedule.

  • No-shows without notice may forfeit the session at our discretion

  • 48 hours’ notice is required to cancel or reschedule an appointment without penalty..

  • If notice is provided within 12–24 hours of the scheduled appointment time, a $50 rescheduling fee will apply.

  • Cancellations made within 12 hours of the appointment, or failure to attend (no-show), will incur a 50% charge of the session fee in order to reschedule.

  • No-shows without notice may forfeit the session at our discretion

2. No-Shows 

A no-show is defined as failing to attend a scheduled session without prior notice.Deliver and personalise my colour analysis & styling services

  • No-shows will be charged 50% of the session price to reschedule.

A no-show is defined as failing to attend a scheduled session without prior notice.Deliver and personalise my colour analysis & styling services

  • No-shows will be charged 50% of the session price to reschedule.

3. Bundles & Package Sessions (Including Style Journey)

For all bundle or package-based services (including, but not limited to, the Style Journey):

For all bundle or package-based services (including, but not limited to, the Style Journey):

  • Change-of-mind refunds do not qualify for full reimbursement.

  • The maximum refund for a change of mind is 50% of the total bundle price, provided services have not commenced.

  • Once any session within a bundle has been delivered, refunds will be assessed on a pro-rata basis, capped at 50% of the total package value.

  • Change-of-mind refunds do not qualify for full reimbursement.

  • The maximum refund for a change of mind is 50% of the total bundle price, provided services have not commenced.

  • Once any session within a bundle has been delivered, refunds will be assessed on a pro-rata basis, capped at 50% of the total package value.

4. Exceptional Circumstances & Emergencies

We understand that unexpected events can occur.

We understand that unexpected events can occur.

  • Refunds beyond the standard policy for bundle sessions may be considered on a case-by-case basis where sufficient evidence of an emergency is provided (e.g. medical or family emergencies).

  • Any additional refund is subject to review and approval at our discretion

  • Refunds beyond the standard policy for bundle sessions may be considered on a case-by-case basis where sufficient evidence of an emergency is provided (e.g. medical or family emergencies).

  • Any additional refund is subject to review and approval at our discretion

5. Refund Processing

  • Approved refunds will be processed to the original payment method.

  • Please allow 5–10 business days for refunds to appear, depending on your financial institution.

  • Transaction or booking fees charged by third-party platforms are non-refundable where applicable.

  • Approved refunds will be processed to the original payment method.

  • Please allow 5–10 business days for refunds to appear, depending on your financial institution.

  • Transaction or booking fees charged by third-party platforms are non-refundable where applicable.

6. Consumer Law

This policy operates in accordance with the Australian Consumer Law (ACL). You are entitled to a refund or remedy where services fail to meet statutory consumer guarantees. This policy does not limit or exclude any rights you may have under law.

This policy operates in accordance with the Australian Consumer Law (ACL). You are entitled to a refund or remedy where services fail to meet statutory consumer guarantees. This policy does not limit or exclude any rights you may have under law.

7. Updates to This Policy

I may update this Privacy Policy from time to time. All changes will be posted on this page with the updated effective date.

I may update this Privacy Policy from time to time. All changes will be posted on this page with the updated effective date.

8. Acceptance of Policy

By booking a session or purchasing a package, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

By booking a session or purchasing a package, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.